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WARRANTY, RETURNS AND LEGAL INFORMATION

Return Policy

We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

WARRANTY

Our products have a 1 year warranty with the conditions described below


LIMITS OF THE WARRANTY

Crain Industries LLC sole obligation under this warranty is to repair or replace the product at sole discretion of Crain Industries LLC.


LIMITATIONS OF IMPLIED WARRANTIES

The duration of any implied warranty or condition, of merchantability, fitness for a particular purpose, or otherwise, on this product shall be limited to the duration of the express warranty set forth above. In no event shall Crain Industries LLC be liable for any loss, inconvenience or damage, whether direct, incidental, consequential or otherwise resulting from breach of any express or implied warranty or condition, of merchantability, fitness for a particular purpose, or otherwise with respect to this product except as set forth herein. Some locations may not allow limitations on how long an implied warranty lasts and some locations may not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you.


This warranty gives you specific legal rights, and you may also have other rights which may vary from location to location.


WARRANTY EXPLANATION


It is the consumer’s responsibility to regularly examine the product to determine the need for normal service or replacement.


THIS WARRANTY DOES NOT COVER THE FOLLOWING:


  • 1. Products that have been modified, neglected or poorly maintained, used in competition or for commercial purposes, misused or abused, or involved in accidents.

  • 2. Damage occurring during shipment of the products (such claims must be presented directly to the carrier).

  • 3. Damage to products resulting from improper assembly or repair.

  • 4. Damage resulting from causes other than non-conformities in materials and workmanship, including but not limited to, lack of technical skill, competence, or experience of the user.

  • 5. Damage or deterioration to the surface finish, aesthetics, or appearance of the product.

  • 6. The labor required to remove and/or re-fit and re-adjust the product within the bicycle assembly.

  • 7. Normal wear to the product.

Limitation of Liability

Crain Industries LLC will not be liable for any consequential or incidental damages to any other piece of equipment with which the product contacts. Crain Industries LLC will not be liable for any injuries or damages to any person, property, or equipment that is caused by the use or installation of a Crain Industries LLC product. In the event of breakage due to defective parts, the total liability of Crain Industries LLC shall never exceed the original retail cost of the product.

Proposition 65 Warning for California Residents

WARNING: This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

Warranty Returns & Legal: About Us
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